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Gledswood Wedding Planning App

Privacy Policy

Effective Date: [Insert Date]

Gledswood Events Pty Ltd (ABN [Insert ABN]) trading as Gledswood Homestead & Winery ("Gledswood", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you provide through the Gledswood Wedding Planning App ("App").

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our App and related services.

Our privacy practices comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Depending on how you use the App, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Wedding date

  • Partner's name

  • Username and password (encrypted)

  • Communication preferences

Wedding Planning Information

You may choose to store information including:

  • Wedding budget

  • Guest lists

  • Seating plans

  • RSVP information

  • Supplier details

  • Event schedules

  • Notes and checklists

  • Uploaded documents

  • Wedding inspiration and preferences

Device Information

When using the App we may automatically collect:

  • Device type

  • Operating system

  • App version

  • IP address

  • Mobile device identifiers

  • Crash reports

  • Diagnostic information

  • Usage statistics

This information helps us improve the App and diagnose technical issues.

2. Information You Upload

You may choose to upload:

  • Photos

  • Documents

  • Inspiration images

  • Contracts

  • Floor plans

  • Seating charts

  • Other wedding planning material

These files are stored securely and are only accessible by authorised personnel where necessary to provide our services.

3. How We Collect Information

We collect information when you:

  • Create an account

  • Complete your profile

  • Make wedding planning updates

  • Contact our team

  • Submit enquiries

  • Upload files

  • Participate in surveys

  • Subscribe to marketing communications

  • Use features within the App

We also collect information automatically through cookies, analytics technologies and similar technologies where applicable.

4. Why We Collect Your Information

We collect your personal information to:

  • Provide wedding planning services

  • Manage your wedding planning account

  • Save your planning progress

  • Facilitate communication between you and Gledswood

  • Respond to enquiries

  • Improve our services

  • Improve App functionality

  • Provide customer support

  • Send important service notifications

  • Send marketing communications (where permitted)

  • Meet our legal obligations

5. Push Notifications

If enabled, we may send notifications relating to:

  • Upcoming appointments

  • Wedding planning reminders

  • Event updates

  • New features

  • Special offers

  • Promotions

  • Important service announcements

You can disable notifications at any time through your device settings.

6. Marketing Communications

Where permitted by law, we may send you:

  • Wedding planning inspiration

  • Promotions

  • Event invitations

  • Venue updates

  • Special offers

  • Newsletters

You may unsubscribe at any time using the unsubscribe link or by contacting us.

7. Camera, Photos and Device Permissions

Depending on which features you use, the App may request permission to access:

  • Camera

  • Photo Library

  • File Storage

  • Calendar

  • Notifications

These permissions are optional and can be changed through your device settings.

We only access these features where necessary to provide the functionality you choose to use.

8. Analytics

To improve the App we may use analytics providers including:

  • Google Analytics for Firebase

  • Apple Analytics

  • Crash reporting services

These services may collect anonymous or de-identified information regarding how the App is used.

9. Sharing Your Information

We do not sell your personal information.

We may disclose your information to:

  • Our employees

  • Wedding coordinators

  • IT service providers

  • Cloud hosting providers

  • Software providers

  • Payment processors (if applicable)

  • Professional advisers

  • Government authorities where required by law

All service providers are required to handle your information appropriately.

10. Overseas Disclosure

Some of our technology providers may store or process information outside Australia.

Where this occurs, we will take reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy laws.

11. Data Security

We take reasonable steps to protect your personal information using measures including:

  • Encryption

  • Secure cloud storage

  • Password protection

  • Restricted staff access

  • Multi-factor authentication where appropriate

  • Secure transmission technologies

  • Regular software updates

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Access and Correction

You may request access to your personal information or request corrections if the information is inaccurate.

Requests can be made by contacting us using the details below.

13. Data Retention

We retain your information only for as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it is securely deleted or de-identified where practicable.

14. Deleting Your Account

You may request deletion of your App account at any time.

Upon receiving your request, we will delete or de-identify your personal information unless we are legally required to retain certain records.

Requests can be made by emailing:

events@gledswood.com.au

15. Children's Privacy

The App is intended for users aged 18 years and over.

We do not knowingly collect personal information from children under the age of 16 without appropriate consent.

16. Third-Party Services

The App may integrate with third-party services including:

  • Apple

  • Google

  • Payment providers

  • Calendar applications

  • Cloud storage providers

These third parties maintain their own privacy policies and we encourage users to review them.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available within the App and on our website.

Your continued use of the App after changes are published constitutes acceptance of the updated Privacy Policy.

18. Contact Us

For any privacy enquiries, requests or complaints, please contact:

Privacy Officer

Gledswood Events Pty Ltd
Trading as Gledswood Homestead & Winery

900 Camden Valley Way
Gledswood Hills NSW 2557

Phone: (02) 9606 5111

Email: events@gledswood.com.au

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Apple App Store and Google Play Disclosure

Depending on the features you choose to use, the App may collect:

  • Contact Information

  • User Content

  • Identifiers

  • Usage Data

  • Diagnostics

  • Device Information

This information is used solely for operating, maintaining and improving the App, communicating with users, providing customer support, personalising the wedding planning experience and complying with legal obligations.

We do not sell personal information to third parties.

I recommend adding one further section before publishing the app:

"Your Privacy Choices", allowing users to:

  • download a copy of their data,

  • delete individual wedding projects,

  • delete their account from within the app,

  • manage marketing preferences,

  • control notification settings, and

  • request data portability.

Apple has increasingly encouraged apps that collect personal information to provide an in-app account deletion mechanism, and including this functionality (and documenting it in your policy) will help your App Store review proceed more smoothly.

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